FAQ's

We have a professional quality control team, who are responsible for inspection records of raw materials, production processes, semi-finished products, and finished products. As soon as a problem is found in each process, it will be rectified immediately. In terms of certification, our factory has ISO22000 and HACCP certification and has obtained the BRC certificate. At the same time, our factory passed the audits of HALAL,which is perfect for Muslim consumers around the world.

We try to get you 5 item series in a container, too many item series will greatly reduce the efficiency of production, each individual item serie needs to change production molds during production. Constant mold changes will greatly waste production time and your order will have a long lead time, which is not what we want to see. We want to keep the turnaround time of your order to the shortest possible time.

When a quality problem occurs, first we need the customer to provide pictures of the product where the quality problem occurred. We will take the initiative to call the quality and production departments to find the cause and give a clear plan to eliminate such problems. We will give 100% compensation for the loss caused by our quality problems to our customers.

Of course. We are honored by your confidence and affirmation of our products. We can establish a stable partnership first, and if our products are popular and sell well in your market, we are willing to protect the market for you and let you become our exclusive agent.

Our lead time for new customers is generally around 25-30 days. If a customer needs a custom layout, such as bags and shrinks films that require a new layout, the lead time is 35-40 days. Because the new layout is done by the raw material factory, this takes extra time.

We can provide you with free samples. You can probably receive it within 7-10 days after sending it. Shipping costs are usually in the range of a few tens of dollars to about $150, with some countries being slightly more expensive, depending on the courier’s offer. If we are able to work together, the shipping cost charged to you will be refunded in your first order.

Yes, you can. We have a team of professional designers who can customize the design manuscript specifically for you based on your concept and requirements. Cover film, bags, stickers and cartons are included. However, if OEM, there will be an opening plate fee and inventory cost involved. Normally the opening plate fee is $600, which we will return after placing 8 containers, and the inventory deposit is $600, which will be returned after placing 5 containers.

To Cover Customization Costs

• Since we’re making products specifically for your brand (with custom ingredients, packaging, or designs), the deposit helps us buy those unique materials.

To Secure Your Production Slot

• We need to set aside time and resources to create your custom products. The deposit ensures we can reserve that time for your order.

To Protect Against Cancellations

• If you change your mind or delay the order, the deposit covers the costs of materials we’ve already purchased and started using for your product.

To Order Special Ingredients or Packaging

• Some materials need to be specially sourced. The deposit lets us order them in advance so everything is ready for your production.

To Show Your Commitment

• The deposit shows that you’re committed to moving forward with the order, and we can start production without worries.

This way, we can deliver the high-quality custom products you expect without delays or issues!

For Custom Molds and Designs

• The open plate fee covers the cost of making custom molds or printing plates that are needed to create your unique packaging or candy shape with your brand logo or design.

To Ensure Your Brand Stands Out

• If you want your candy or packaging to have your logo, special design, or shape, this fee is for creating the tools to make it just the way you want.

To Cover Initial Setup Costs

• There are setup costs to create these custom tools, and the open plate fee helps cover this one-time expense, ensuring your brand gets a personalized look.

Reusable for Future Orders

• The good news is that once the plates or molds are made, we can reuse them for your future orders without charging the fee again, so it’s a one-time investment.

For Consistent, High-Quality Results

• Paying this fee ensures that your brand’s packaging or candy design is done right every time, with high accuracy and quality.

This fee helps us deliver the exact custom product you want, and it’s only needed once for your brand’s design setup!

Normally 30% down payment before production, 70% balance before shipment.

Wire transfer(T/T), Western Union, PayPal, etc. We accept any convenient and prompt payment method and suggestion for T/T to be convinient

Yes, we can assist in obtaining specified test reports for products and audit reports for specified factories.

We can provide services for booking, cargo consolidation, customs clearance, preparation of shipping documents and delivery of bulk cargo at the port of shipment.